Frequently Asked Questions
Clear answers. Confident shipping.
Learn how FX1 handles quote requests, carrier selection, shipment visibility, delivery, billing, and support.
Quotes & Planning
Getting started
How do I request a freight quote?
Use the Request a Quote form and provide the pickup and delivery locations, freight type, estimated weight, piece or pallet count, preferred pickup date, and any special handling requirements.
How quickly will FX1 respond to my quote request?
Requests received during normal business hours are reviewed as quickly as possible. Response time depends on shipment complexity, equipment availability, lane conditions, and whether additional information is needed.
What information helps FX1 produce an accurate quote?
Accurate origin and destination details, shipment dimensions, weight, commodity, pallet or piece count, pickup date, delivery requirements, equipment type, appointment information, and special instructions help us quote efficiently.
Transportation Services
What FX1 can arrange
What freight services does FX1 provide?
FX1 provides freight brokerage and transportation solutions including full truckload, less-than-truckload, expedited freight, dedicated capacity, and specialized transportation solutions.
Does FX1 handle full truckload and LTL shipments?
Yes. FX1 can arrange both full truckload and less-than-truckload service based on shipment size, route, schedule, and equipment requirements.
Can FX1 arrange expedited freight?
Yes. For time-sensitive freight, FX1 can evaluate expedited options based on pickup timing, destination, transit requirements, and available qualified capacity.
Does FX1 provide nationwide coverage?
FX1 coordinates transportation solutions across the United States through a network of qualified carriers and logistics partners.
Execution & Visibility
Managing the shipment
How does FX1 select carriers?
FX1 evaluates carrier authority, insurance, safety information, equipment suitability, service history, and shipment-specific requirements before assigning capacity.
Will I receive shipment updates?
Yes. FX1 emphasizes proactive communication and shipment visibility. Update frequency may vary by service type, customer preference, and shipment status.
What happens if a shipment is delayed?
FX1 works to identify the issue, communicate the updated status, coordinate with the carrier, and evaluate practical recovery options. Timing and available solutions depend on the specific circumstances.
How is delivery confirmed?
FX1 confirms delivery status and collects available delivery documentation, including proof of delivery when provided by the carrier or receiver.
Billing & Support
After the load moves
Can the final charge differ from the original quote?
Additional charges may apply when shipment details change or when accessorial services occur, such as detention, layover, redelivery, reclassification, extra stops, lumper charges, or other services not included in the original quote.
When will I receive shipment documents or an invoice?
Timing depends on carrier documentation and the customer’s billing arrangement. FX1 processes available shipment documentation after delivery and according to the agreed billing terms.
How can I contact FX1?
Use the FX1 contact form for general questions or submit a quote request directly through the website. Your request is delivered to the FX1 team without opening a separate email application.
Still Have Questions?
Let’s discuss your shipment.
Share the freight details with FX1 and our team will help clarify the service requirements and next steps.